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Build a Change Sustainment Plan

Prevent your change from washing away by creating a plan to sustain the benefits of your change beyond go-live.

  • Leaders often are not actively involved in sustaining the change, signaling to employees that the change isn’t important.
  • Lack of planning for sustaining change in the workplace impacts the ability to obtain the appropriate support and resources needed to sustain the change on an ongoing basis.

Executive Summary

Critical Insight

Sustainment cannot be done well ad hoc. The creation and implementation of a targeted sustainment plan is an integral part of the change process and key to long-term change adoption.

Impact & Result

  • Don’t leave sustainment to chance.
  • Involve key leaders in planning to build ownership from the start.
  • Create a plan to sustain the change until the change becomes business as usual.
  • Review and incorporate the appropriate sustainment components into your change sustainment plan.

Research & Tools

1. Gather a sustainment planning team

Review the project and change plans with the sustainment planning team in preparation for plan design.

2. Identify where sustainment is needed

Prioritize actions and identify the current status of the core and supplementary sustainment components.

3. Build the sustainment plan

Create a plan for each sustainment component, including implementation owners, required resources, budget, and timeline.

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