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Develop a Resilient Workforce

Reinforce resilient behaviors to thrive during times of change and adversity.

  • Building resilience is incredibly complex. It involves the intersection of individual mindsets and behaviors that are impacted by work factors as well as personal factors. These factors are outside the control of the organization.
  • The mindset, a key aspect of resilience, can be very difficult for the organization to directly impact.

Executive Summary

Critical Insight

Resilience isn’t a fixed trait; it’s a muscle that strengthens from deliberate actions and shared accountability. Organizations cannot simply rely on employees to “be resilient”; they need to actively create structures that enable and reinforce resilient behaviors across the workforce.

Impact & Result

  • By focusing on the three key behaviors that are connected to workplace resilience (activate networks, learn to learn, and be flexible), employees are better equipped to navigate change and overcome adversity during internal and external shifts.
  • Supporting employees with resilience techniques strengthens their capabilities to adapt while also driving improvements to wellbeing, engagement, and job satisfaction, empowering them to obtain a positive outlook and face challenges with confidence.

Research & Tools

2. Build a resilience portfolio

Identify goals and metrics for your resilience project, clarify HR’s role, and select resilience techniques.

3. Prepare to launch

Decide how to roll out the resilience techniques, build a communication plan, and plan for monitoring the techniques.

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