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| Build a Fit-for-Purpose HRBP Operating Model

Build a Fit-for-Purpose HRBP Operating Model

Strengthen organizational outcomes with a fit-for-purpose HRBP operating model.

An organizationally aligned HRBP operating model ensures HR is structured and positioned to support the organization’s priorities, strategic direction, and evolving business needs.
It establishes clear ownership across HR roles and defined service expectations, reducing duplication, handoff delays, and inconsistencies in how support is delivered.
Furthermore, it enables HR to move beyond transactional support and become a trusted partner in shaping organizational priorities and outcomes.

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Executive Summary

Critical Insight

An effective HRBP operating model is not defined by structure alone, but by how HR engages as a strategic partner with the organization. When grounded in organizational context, the operating model enables HR to anticipate business needs, contribute more strategically, and deliver greater organizational impact.

Impact & Result

A well-designed HRBP operating model clarifies roles, responsibilities, and service expectations across HR, reducing duplication and improving coordination.
It improves the quality of organizational decision-making by ensuring people insights and HR perspectives are consistently integrated into planning and execution.
As a result, HR is better positioned to turn business priorities into workforce actions that support successful execution of organizational initiatives.

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Research & Tools

1. Assess the HR Business Partner Operating Model Fit

Evaluate the current HR operating model and organizational context to determine whether an HRBP model is the right fit.

2. Design the HR Business Partner Operating Model

Establish the project foundation and design an HRBP model with clear priorities, engagement standards, governance, and escalation paths.

3. Implement the HR Business Partner Operating Model

Align HR structures and workflows, manage rollout and adoption, and continuously refine the model to sustain its effectiveness.

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Guided Implementation

Each blueprint can be accompanied by a Guided Implementation, which gives you direct access to our world-class analysts who will connect with you at critical milestones to advise, coach, and ensure your project stays on track.

Guided Phases: Build a Fit-for-Purpose HRBP Operating Model

Assess the HR Business Partner Operating Model Fit

Call 1

Assess the current HR operating model strength and pain points.

Contributors

Victoria Almeida, Senior Manager, Human Resources Business Partner, SpryPoint
Kathleen MacKenzie, Director, Human Resources Business Partner, Marriot Vacations Worldwide Corporation
Jessica Nguyen, Human Resources Director, BakerRipley
Anu Shankar, Human Resources Business Partner, City of Markham
Katrina Stevens, Vice President, Human Resources, Pinchin in Canada
Alexandra Van Ness, Human Resource Business Partner, Veseris
Jennifer Watters, Manager, Human Resources, Colliers Project Leaders

How We Deliver

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