Wix Customer Reviews 2025 | SoftwareReviews

What is Wix?

Wix.com is a leading cloud-based development platform with millions of users worldwide. We make it easy for everyone to create a beautiful, professional web presence. Promote your business, showcase your art, set up an online shop or just test out new ideas. The Wix website builder has everything you need to create a fully personalized, high-quality free website.

Company Details

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Awards & Recognition

Wix won the following awards in the Digital Experience - Midmarket category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

9 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

5 Top Rated Capabilities

6 Top Rated Features

2023

3 Top Rated Capabilities

1 Top Rated Features

2022

Wix Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wix.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

91 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wix?

4% Negative

6% Neutral

90% Positive

Pros

Enables Productivity
Reliable
Performance Enhancing
Continually Improving Product

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Wix Reviews

Tolulope I.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

User-friendly and versatile

Likeliness to Recommend

9 /10

What differentiates Wix from other similar products?

Wix stands out with its intuitive drag-and-drop editor, extensive template library, and built-in all-in-one tools that simplify website creation without needing coding skills.

What is your favorite aspect of this product?

My favorite aspect is its easy-to-use drag-and-drop interface that lets users quickly design professional-looking websites without technical expertise.

What do you dislike most about this product?

limited flexibility for advanced customization

What recommendations would you give to someone considering this product?

It is a all-in-one platform for quick website building

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rahul J.

Role: Sales Marketing
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2025

Wix offers wide range of features and integration

Likeliness to Recommend

9 /10

What differentiates Wix from other similar products?

Wix distinguishes itself from other website builders like WordPress, Shopify, and Squarespace through its ease of use, comprehensive features, and robust ecosystem of business solutions.

What is your favorite aspect of this product?

Wix stands out for its user-friendly drag-and-drop interface, extensive range of professionally designed templates, and its built-in AI tools, which make website creation and customization easier than many alternatives. Its strong e-commerce features, marketing tools, and robust business management solutions also set it apart.

What do you dislike most about this product?

Wix is haunted by a ghost editor hell-bent on making my life miserable!

What recommendations would you give to someone considering this product?

Wix is highly customizable. Unlike other website builders with limited templates and controls, Wix is built to give you as much control over your website as possible, without overcomplicating the experience.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Eyimofe O.

Role: Sales Marketing
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Wix Makes Web Design Easy,

Likeliness to Recommend

10 /10

What differentiates Wix from other similar products?

Wix sets itself apart through its intuitive drag-and-drop interface, making it ideal for beginners or non-coders. Unlike competitors like WordPress (which may require plugins and technical skills), Wix allows users to build and launch visually appealing websites quickly with: AI-driven design assistance (Wix ADI) that auto-generates websites based on your input.

What is your favorite aspect of this product?

My favorite aspect of Wix is its user-friendly drag-and-drop interface that allows you to build beautiful, fully functional websites without any coding knowledge. The Wix ADI (Artificial Design Intelligence) tool is particularly impressive for beginners, as it generates a personalized website based on simple inputs.

What do you dislike most about this product?

One of the main drawbacks of Wix is that it can feel restrictive in terms of flexibility and scalability as your business grows. While it’s great for beginners, once you need more advanced features or customization, Wix can fall short in comparison to other platforms like WordPress or Webflow. Some specific limitations include: Limited template customization beyond what is offered in the drag-and-drop editor.

What recommendations would you give to someone considering this product?

If you're considering Wix for building your website, especially for a business like a solar brand, here are some key recommendations: Start with the Wix ADI Tool for a quick, guided website setup. It's perfect if you're on a tight budget or have no web development experience.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Unique Features

How We Deliver

Wix

What is Wix?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Wix Ratings

87 Likeliness to Recommend

1 Since last award

91 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Wix?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

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Wix Reviews

Tolulope I.

User-friendly and versatile

Likeliness to Recommend

Pros

Rahul J.

Wix offers wide range of features and integration

Likeliness to Recommend

Pros

Eyimofe O.

Wix Makes Web Design Easy,

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

Standard Templates

Social Media Integration

Web Publishing Capabilities

Management Interface

Content Repository

Content Workflow Management

Content Security

Multi Channel Support

Analytics and Reporting

E-Commerce Integration

Translation Facilitation

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Quality of Features

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training