What is SugarCRM?
At SugarCRM is a CRM Platform that leverages Enterprise’s core capabilities as a baseline for highly tailored applications and orchestrates complicated, multi-user and multi-system processes. With Enterprise, Sugar provides the tools to adapt your CRM to your business.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSugarCRM Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SugarCRM.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
1
Since last award
95 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SugarCRM?
Pros
- Fair
- Caring
- Generous Negotitation
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Account and Contact Management
Collaboration
Mobile
Activity and Workflow Management
Customer Service Management
Sales Management
Telephony and Call Center Management
Marketing Management
Quote Contract and Proposal
Analytics and Reporting
Vendor Capability Ratings
Ease of Customization
Ease of IT Administration
Ease of Implementation
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Quality of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
SugarCRM Screenshots
SugarCRM Downloads
SugarCRM Videos
Reinventing CRM: Let the Platform do the Work
SugarConnection 2019 Cireson | SugarCRM Event Takeaways
Star2Star and SugarCRM
Introducing High-Definition Customer Experience (HD-CX)
Sell ScreenShot_Victoria Tsai_laptop
SugarCRM Reviews
Shubhranshu Ranjan D.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2025
Highly adaptable and quick learning curve.
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
It's Customisation options.
What is your favorite aspect of this product?
Fields and layouts are my favourite aspect of this product.
What do you dislike most about this product?
Mobile App is still lacking to handle it. It needs improvement.
What recommendations would you give to someone considering this product?
Compare with others like in pricing carefully.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Amanda A.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2025
A single tool for smart CRM
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
Besides having all basic functionalities, SugarCRM comes with a set of its own features, like SugarExchange, SugarPredict, which make it unique from others.
What is your favorite aspect of this product?
This platform has brought considerable flexibility in maintaining profitable and long-term customer relations by providing a unified platform. I got to do not only sales automation but also personalized marketing, along with actionable insights.
What do you dislike most about this product?
There are duplicate entries seen while managing leads that need to be filtered out manually, as the duplication management lacks powerful tools.
What recommendations would you give to someone considering this product?
If you want to drive growth and have profitable long-term customer relations, then you should adopt SugarCRM as it will not only provide automation but also AI-insights to improve customer satisfaction.
Pros
- Efficient Service
- Inspires Innovation
- Caring
- Acts with Integrity
Amie W.
- Role: Operations
- Industry: Recreation
- Involvement: End User of Application
Submitted May 2025
Cutomizable CRM with huge flexibility.
Likeliness to Recommend
What differentiates SugarCRM from other similar products?
SugarCRM uses a user-friendly design, making the interface easy to understand and use. Collaboration and sharing of data among business systems are made easier through SugarCRM ability to work with third-party software.
What is your favorite aspect of this product?
The site’s detailed reporting and analytics is seen as a strong point. With SugarCRM, users can extract insights related to sales, customer service and marketing. Thanks to this approach, companies are able to decide wisely, find trends and improve their approaches so they remain competitive with others.
What do you dislike most about this product?
While SugarCRM allows different customizations, the process of putting them into use can be too complex. Customizing pages and settings extensively can be difficult for many people which may increase the amount of time and resources used.
What recommendations would you give to someone considering this product?
Use the trial editions or demos to get used to how the software operates. Participating in user communities and forums helps give you an understanding of how suitable the product is for your company.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
