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Atlassian

Confluence

Composite Score
8.8 /10
CX Score
9.1 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Document Management category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative
5% Neutral
93% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Helps Innovate

Feature Ratings

Average 84

Document Hosting

88

Document Sharing

86

Security and Access Control

85

Access Tracking

84

Version Control

83

Editor Functions

83

Searchability

83

Metrics and Reporting

83

Publication Workflow

82

Indexing and Classification

80

Check Out Check in

80

Vendor Capability Ratings

Average 82

Quality of Features

85

Ease of Implementation

84

Business Value Created

84

Breadth of Features

83

Ease of Customization

83

Ease of IT Administration

82

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

81

Ease of Data Integration

80

Usability and Intuitiveness

80

Vendor Support

79

Confluence Reviews

Chirag C.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

Great tool for organizing, collaborating, managing

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

The ease of use of the product and high quality content as well as the integration capabilities

What is your favorite aspect of this product?

Creating your own space to keep track of all the important documents categorized in well structured manner and the search capabilities across spaces

What do you dislike most about this product?

It gets stuck sometimes on a single space but recovers after a refresh

What recommendations would you give to someone considering this product?

Go for it, its a great too to manage tasks, planning and organizing the project related aspects in a consolidated space and very good for collaboration

Pros

  • Helps Innovate
  • Continually Improving Product
  • Efficient Service
  • Effective Service

Tawfeeq A.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Confluence:The Collaboration Powerhouse

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence differentiates itself through deep integration with Atlassian tools like Jira and Bitbucket, ideal for technical teams managing projects tied to development workflows. It combines enterprise-grade security, scalability, and structured content organization (spaces, templates) with collaborative flexibility, offering dynamic macros, version control, and a robust marketplace for plugins. Unlike more generalized platforms (e.g., Notion, SharePoint), it excels as a centralized hub for technical documentation and knowledge management, balancing creativity with standardization for large organizations..

What is your favorite aspect of this product?

My favorite aspect of Confluence is its seamless integration with tools like Jira, which bridges project management and documentation. It transforms static wikis into dynamic hubs by linking pages directly to tasks, sprints, or code repositories, ensuring alignment between technical work and knowledge sharing. This real-time connectivity eliminates silos, streamlines updates, and keeps teams in sync—making it indispensable for collaborative, fast-paced environments.

What do you dislike most about this product?

I havent faced any such inconvenience yet while using the confluence

What recommendations would you give to someone considering this product?

First, align Confluence with your team’s workflow—it excels for technical documentation, project tracking, or internal wikis, especially if you use Jira or other Atlassian tools. Leverage its templates and spaces to organize content early, ensuring scalability. For large teams, prioritize governance (permissions, naming conventions) to avoid clutter. Explore the Atlassian Marketplace for niche integrations, and invest in training to maximize features like macros or version control. If security is critical, verify compliance needs upfront. Ultimately, treat it as a living knowledge hub, not just a document repository

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Stephany W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Centralized tool

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

There are specific things that Confluence has helped us with that we haven't experienced before with other tools. The biggest thing that it has improved is the documentation, it has helped us store essential information for our team, and the way that the platform is structured makes it easy to find this information, since the search function is very robust and very well done. I like that everything is so centralized, and there is no need to use other tools to gather information around, since it's all in here. The built-in editors also help streamline the process of brainstorming and creating new content for our business.

What is your favorite aspect of this product?

One of my favorite aspects of Confluence is that it offers seamless collaboration features that, when combined, make a strong platform that creates a very productive environment. I like that I can tag my team members and leave comments on certain documents when needed, this notifies the team and everyone is up to date with all the things that need to be done. Aside from that, the templates offered by Confluence are of great help when it comes to creating different projects, and I like that they adjust to any type of work that we need to do, whether it is a simple brainstorming or a proper project plan.

What do you dislike most about this product?

It's a good program, however, I believe that there is a learning curve and it can be very overwhelming for people who are starting to use the program, it can be confusing to use at first and I don't think that they offer enough training material to be able to properly integrate as fast as possible. There's also another thing that I dislike, which is the fact that because everything is on the cloud, there's no offline mode, which sometimes I would like to be able to access, but it's really limited.

What recommendations would you give to someone considering this product?

I would recommend anyone to first start with establishing a clear structure of the documentation, and have everything organized with a hierarchy, so that your teams don't get confused and they won't have any issues finding the information that's necessary for them in the moment. Another thing I recommend is to customize the notifications so that you're always notified of anything new that happens but only of the things that are relevant to your work.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Client's Interest First

Cons

  • Wastes Time

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