This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-877-281-0480 (US/CAN) or
+1-703-544-9513 (International)

Business Instant Messaging - Midmarket (IM) Software

Business Instant Messaging - Midmarket

What is Business Instant Messaging - Midmarket Software?

Business Instant Messaging (IM) software enables organizations to collaborate, communicate, and share information securely in real time. Modern platforms go beyond basic chat by combining instant messaging with features such as file sharing, voice and video calls, threaded conversations, and guest or cross-organization channels. Many now include AI-powered tools for summarizing discussions, automating workflows, and surfacing knowledge across chats and documents.

Common Features

  • Search
  • File Sharing Collaboration
  • Instant Messaging
  • Notifications
  • Document Collaboration
  • Cross Platform Support
  • Integration With Productivity Tools
  • Granular Access Management
  • Voice and Video Collaboration
  • AI Searchability
  • Analytics, Reporting, and Monitoring
  • Contextual Guidance
  • Advanced Integrations
  • Cross-Organization Collaboration
  • Conversation Summarization

Top Business Instant Messaging - Midmarket (IM) Software

2025 Data Quadrant Awards

2025 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

Switch to Emotional Footprint
Products: 6
Next Award: Jul 2026

Top Business Instant Messaging - Midmarket Software 2025

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

Filter by
Composite Score
9.3 /10
CX Score
9.4 /10

Zulip is designed around conversations that are labeled with topics, to make communication organized and efficient. It’s easy to get an overview of what conversations are happening, and to read one conversation at a time.

Scorecard
Scorecard

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Client Friendly Policies
Badge Winner
Badge Winner

Zoho Cliq is a business communication software that helps simplify and streamline your communication with organized conversations and information that's easy to find. Cliq is designed to enable a hybrid work style, where you can log in to work through any device from anywhere. This helps improve your team's overall productivity and, in turn, impacts the performance of your business postively.

Scorecard
Scorecard

Pros

  • Fair
  • Trustworthy
  • Acts with Integrity
  • Transparent
Badge Winner
Badge Winner
Composite Score
8.6 /10
CX Score
8.9 /10

Flock developed and marketed the only web browser designed to enhance the active online social user’s experience and liberate them from the complexities of managing multiple social networks, web mail, media, news feeds and blogs. With Flock, users could discover, enjoy and share the relationships and content they are passionate about.

Scorecard
Scorecard

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Fair
Badge Winner
Badge Winner
Mattermost Inc

Mattermost

Composite Score
8.5 /10
CX Score
8.6 /10

Mattermost is a flexible, open source messaging platform that enables secure team collaboration.

Scorecard
Scorecard

Pros

  • Fair
  • Over Delivered
  • Reliable
  • Performance Enhancing
Badge Winner
Badge Winner
Composite Score
8.4 /10
CX Score
8.6 /10

Hive is the new platform for organizing your company's work. Every team should have a simple way to track who is working on what, and leaders should have a clear view of progress. Hive integrates with over 1,000 popular tools, like Slack, Google Apps, Salesforce, Mailchimp and WordPress. It also supports integrations for files from Box, Google Drive and Dropbox.

Scorecard
Scorecard

Pros

  • Enables Productivity
  • Efficient Service
  • Inspires Innovation
  • Respectful
Badge Winner
Badge Winner
Bitrix24 Ltd

Bitrix24

Composite Score
8.2 /10
CX Score
8.5 /10

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Pros

  • Reliable
  • Enables Productivity
  • Over Delivered
  • Transparent

Products below are ineligible for awards due to insufficient recent reviews

Troop Messenger App

Troop Messenger

Composite Score
8.0 /10
CX Score
8.3 /10

Troop Messenger – a comprehensive instant messaging app for businesses-small to giant. Troop Messenger is a user-friendly office chat app compact with contemporary features addressing your business needs and necessities. Upgrade your team communication to the next level. Collaborate on a single screen.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
Salesforce.com Inc

Salesforce Chatter

Composite Score
7.8 /10
CX Score
8.0 /10

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Scorecard

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Efficient Service
Talkspirit

Talkspirit

Composite Score
7.7 /10
CX Score
8.0 /10

Talkspirit is a collaboration platform 100% made in Europe that modernizes your internal communication, simplifies information sharing and streamlines collaboration. The platform brings together all the features your teams need to communicate and work more effectively: chat, video conferencing, secure drive, document sharing and co-editing, internal directory, groups, news feeds, welcome portal, checklists, integrations. With Talkspirit you can simplify information-sharing, energize conversations and facilitate collaborative work among your teams.

Scorecard

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Work together with impact, wherever you are. Comment on emails, share email drafts in real time, and seamlessly collaborate to get work done faster.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing