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HR Guide to Measuring Workload

The path to workload optimization starts with intentional workload measurement to uncover challenges and inform targeted interventions.

  • Achieving optimal workload is not as straightforward as equal task distribution. An organization must take multiple factors into account, including external elements, organizational components, job design, team dynamics, and individual differences.
  • To identify the right solutions, organizations must first invest the time and resources into measuring workload to uncover challenges and underlying causes.

Executive Summary

Critical Insight

  • Workload is not static; it is dynamic by nature and ebbs and flows over time in response to several factors. Achieving optimal workload requires ongoing commitment, action, and accurate measurement to uncover challenges and identify appropriate interventions.

Impact & Result

  • Organizations seeking to optimize workload must use a strategic approach to workload measurement, starting with identifying the driving need and scope for workload measurement.
  • Next, uncover existing workload challenges by collecting subjective, performance, and/or physiological data.
  • Data-driven selection and implementation of targeted interventions support the organization in addressing challenges uncovered through workload measurement.

Research & Tools

1. Introduction to workload

Define workload and understand workload measurement.

2. Workload measures

Prepare for workload measurement and collect data using subjective, performance, and/or physiological measures to uncover workload challenges.

3. Recommended interventions

Select and implement workload interventions at the organization, team, or individual level.

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