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Harness the Potential of AI in HR

Focus HR resources to maximize HR capabilities and support the organization through technological disruption.

  • Organizations do not know how to optimize AI tools and products (e.g. chatbots) or manage their use.
  • There are significant risks, biases, and inaccuracies in AI use, and employees lack the skills and competencies needed to maximize the benefits of this technology while minimizing the risks.
  • The technology is changing rapidly; new and updated products and solutions are becoming available constantly.

Executive Summary

Critical Insight

Advancements in AI technology are fundamentally changing how organizations approach and conduct work. HR is an integral partner as organizations adapt to new ways of working by supporting the development of skills needed to leverage this evolving technology and empowering employees to embrace the opportunities presented by changes in their roles.

Impact & Result

HR is a key partner in supporting the evaluation and implementation of AI throughout the organization. By defining and piloting use cases within the HR function, HR leaders can build the organization’s capability to maximize the benefits of this technology and empower employees to effectively leverage the available tools.

Research & Tools

1. Define AI use cases in HR

Identify key players, evaluate organizational and HR strategy, conduct a swot analysis, gather feedback, and prioritize HR capabilities to determine application for AI use cases in HR.

2. Pilot and launch AI use cases

Create guidelines for AI use in HR, pilot the AI use case, and identify the skills, knowledge, and behaviors needed to optimize AI.

3. Support the organization in implementing AI

Develop a policy on the acceptable use of AI, conduct a risk assessment across the organization, empower employees to leverage AI, and conduct workforce planning to anticipate future needs.

4. ​McLean Academy Learning Snapshots

Watch this learning snapshot for an introduction to thinking critically when using AI: Learning Snapshot – Think Critically When Using AI

Watch this learning snapshot for an introduction to the seven essential skills for an AI-enabled workforce: Learning Snapshot – The Seven Skills for an AI-Enabled Workforce

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