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Home
Membership
How We Deliver
- - Executive Services
  - HR Diagnostic Surveys
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  - Workshops
  - Training Programs
  - HR Research
  - All Services
Browse Member Site
Careers

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Learning & Development - Tools & Templates

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Digital Habits Nudge Tool This tool helps HR professionals and leaders across the organization build a simple, intentional nudge plan to support digital habits in day-to-day work.
Microlearning: Practice Inclusive Leadership Behaviors This interactive microlearning explores core principles of inclusive leadership. It is intended to interact seamlessly with your organization's existing learning management...
Understand Responsible AI Use Template This tool is designed to help HR and leaders deepen their understanding of internal AI standards and best practices. This template also provides an outline to help plan how...
Handbook: Lead Your Team With Customer Focus Use this handbook to support key concepts and activities in the Lead Your Team with Customer Focus training deck.
Coaching for Customer Focus Scenarios Use these hypothetical scenarios during the Lead Your Team With Customer Focus training session to help learners practice and reflect on their approach to conversations...
Learning in Action: Lead Your Team With Customer Focus Use this Learning in Action one-pager to summarize key takeaways from the Lead Your Team with Customer Focus training deck.
L&D Strategy Presentation Template Use this tool to document key sections of the L&D strategy.
Project Retrospective Questions – Tool Use this tool to strengthen your preparation for effective project retrospectives. This tool includes a comprehensive list of probing questions for lessons learned.
Interview Guide Template The Interview Guide Template will help you plan for and execute a structured interview process.
Growth Opportunity Matrix Share this resource with leaders to guide them in having career conversations with their team members and identifying growth opportunities aligned with their goals.