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Xero Inc

Xero

Composite Score

8.8 /10

CX Score

9.0 /10

118 Reviews Write a Review

What is Xero?

Xero is a global online accounting system for small businesses and their advisors.

Company Details

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Awards & Recognition

Xero won the following awards in the Accounting - Small Business category

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2025 Emotional Footprint Champion

Latest Award, 2025

Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

8 Top Rated Capabilities

4 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

5 Top Rated Capabilities

4 Top Rated Features

2023

4 Top Rated Capabilities

3 Top Rated Features

2022

Xero Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Xero.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Xero?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Respectful
Saves Time
Performance Enhancing

Feature Ratings

Average 84

Accounts Receivable Invoicing

Accounts Payable Purchase Orders

Expense Management

General Ledger Chart of Accounts

Integration APIs

Dashboards, Analytics and Reporting

Cost Revenue Tracking

Reconciliation

Cash Flow Management

Budgeting Forecasting

Project Accounting

Vendor Capability Ratings

Average 83

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Ease of IT Administration

Business Value Created

Ease of Customization

Breadth of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Xero Reviews

Franck N.

Role: Finance
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

A Great Accounting Software For Business

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

It handles more than basic accounting yet the deployment cost is manageable unlike the overpriced mian industry players.

What is your favorite aspect of this product?

It makes accounting easy and comes with amazing automation capabilities. Using it is no brainer and require minimal to no training. It helps us keep our books in check.

What do you dislike most about this product?

No single bad experience. Xero has been amazing.

What recommendations would you give to someone considering this product?

For effective business accounting, Xero has all great features and meets our needs.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Binoj R.

Role: Finance
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2025

The Smarter Choice for Modern Accounting

Likeliness to Recommend

9 /10

What differentiates Xero from other similar products?

Xero makes accounting simple and stress-free. Unlimited users, easy bank reconciliation, and seamless app integrations mean your team can stay on top of finances without the headaches. Plus, it works great on mobile, so you can manage your business anytime, anywhere

What is your favorite aspect of this product?

My favorite part of Xero is how easy it makes staying on top of finances. Everything’s simple, organized, and accessible anytime, so I spend less time stressing and more time running my business.

What do you dislike most about this product?

The thing I like least about Xero is that some features, like advanced reporting, can be a bit limited unless you’re on higher-tier plans.

What recommendations would you give to someone considering this product?

If you’re considering Xero, I’d say go for it .especially if you want easy, stress-free accounting. Just take some time to explore all the features to get the most out of it.

Pros

Enables Productivity
Generous Negotitation
Helps Innovate
Continually Improving Product

Cons

Wastes Time

Shubham T.

Role: Finance
Industry: Finance
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Apr 2025

Amazing software

Likeliness to Recommend

8 /10

What differentiates Xero from other similar products?

Xero gives us more accurate and reliable sources for practicing accounting.

What is your favorite aspect of this product?

It's interface is user friendly

What do you dislike most about this product?

Slow running sometimes

What recommendations would you give to someone considering this product?

It's has best interface with reasonable cost of implementation

Pros

Helps Innovate
Enables Productivity
Trustworthy
Efficient Service

How We Deliver

Xero

What is Xero?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Xero Ratings

87 Likeliness to Recommend

1 Since last award

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Xero?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Integration APIs Ability of the software to interface with legacy and other third party applications.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Xero Reviews

Franck N.

A Great Accounting Software For Business

Likeliness to Recommend

Pros

Binoj R.

The Smarter Choice for Modern Accounting

Likeliness to Recommend

Pros

Cons

Shubham T.

Amazing software

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

Accounts Receivable Invoicing

Accounts Payable Purchase Orders

Expense Management

General Ledger Chart of Accounts

Integration APIs

Dashboards, Analytics and Reporting

Cost Revenue Tracking

Reconciliation

Cash Flow Management

Budgeting Forecasting

Project Accounting

Vendor Capability Ratings

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of Implementation

Ease of IT Administration

Business Value Created

Ease of Customization

Breadth of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement