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Smartsheet

Smartsheet

Composite Score
8.9 /10
CX Score
9.1 /10

What is Smartsheet?

Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.

Company Details


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Awards & Recognition

Smartsheet won the following awards in the Project Management - Enterprise category

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Smartsheet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Smartsheet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Smartsheet?

2% Negative
5% Neutral
93% Positive

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Transparent

Feature Ratings

Average 84

Collaboration

88

Planning and Scheduling

85

Workflow Management

84

Document Management

83

Time & Expense Tracking

83

Resource Management

83

Budget Management

82

Dependency and Milestone Tracking

82

Reporting

82

Hierarchical Task Management

80

Mobile Access

79

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Quality of Features

84

Ease of Customization

83

Ease of IT Administration

83

Breadth of Features

82

Usability and Intuitiveness

82

Business Value Created

81

Ease of Data Integration

81

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

80

Vendor Support

80

Smartsheet Reviews

Shubham K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2025

Smartsheet Streamlines Work Flexible and Powerful,

Likeliness to Recommend

9 /10

What differentiates Smartsheet from other similar products?

Smartsheet stands out with its spreadsheet-like interface combined with robust project management features, such as automation, collaboration, and real-time reporting. Unlike many tools, it allows teams to manage projects, resources, and workflows in one platform with easy integration to apps like Microsoft Teams, Slack, and Jira.

What is your favorite aspect of this product?

My favorite aspect of Smartsheet is its flexibility and versatility, allowing teams to create custom workflows, dashboards, and reports. The collaboration features—including update requests, attachments, and comments—keep everyone aligned and reduce email dependency.

What do you dislike most about this product?

The most frustrating part of Smartsheet is that some advanced features, like dynamic dropdowns, multi-project Gantt views, and field-level permissions, are either missing or require third-party integrations. This makes complex project management slightly cumbersome and limits native functionality.

What recommendations would you give to someone considering this product?

I recommend evaluating project complexity and team size before adopting Smartsheet. It works best for teams that want flexibility and spreadsheet familiarity. Make use of templates, automation, and integration options early, and plan for potential add-ons if advanced features are required.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

Raj P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2025

Powerful Project Management with Flexible Tool

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Smartsheet combines the familiarity of spreadsheets with powerful project management, automation, and collaboration tools, making it highly flexible for teams of all sizes.

What is your favorite aspect of this product?

Its spreadsheet-style interface combined with powerful automation and collaboration features makes project management intuitive and efficient.

What do you dislike most about this product?

The user interface can feel overwhelming at first, especially for new users, due to its extensive features and customization options.

What recommendations would you give to someone considering this product?

Take full advantage of the free trial to explore its features, invest time in learning the automation tools, and consider integrating with other software for a more streamlined workflow.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Efficient Service

Neha G.

  • Role: Operations
  • Industry: Construction
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2025

Excellent product

Likeliness to Recommend

8 /10

What differentiates Smartsheet from other similar products?

Smartsheet stands out with its unique blend of spreadsheet-like simplicity and powerful project management features. It offers flexible grid views, automation, and real-time collaboration. Unlike competitors, it excels at handling complex workflows and scalable projects while integrating well with popular apps like Microsoft 365 and Google Workspace for seamless collaboration.

What is your favorite aspect of this product?

Smartsheet’s best feature is its spreadsheet-style interface combined with powerful project management tools. It seamlessly integrates automation, Gantt charts, and real-time collaboration, making complex workflows easy to manage. The flexibility to customize dashboards, track progress, and integrate with other business tools enhances productivity for teams of all sizes.

What do you dislike most about this product?

Smartsheet's main downside is its learning curve, especially for users unfamiliar with spreadsheets or project management tools. The cost can be high for small teams, with advanced features requiring premium plans. Additionally, it lacks built-in time tracking and more sophisticated resource management compared to some competitors.

What recommendations would you give to someone considering this product?

Start with Smartsheet’s free trial to explore its features and assess if the interface suits your team. Invest time in learning automation and reporting for maximum efficiency. If managing complex projects, consider premium plans. Integrate with your existing tools like Google Workspace. Provide team training to minimize the learning curve.

Pros

  • Continually Improving Product
  • Fair
  • Helps Innovate
  • Unique Features

Cons

  • Less Performance Enhancing
  • Wastes Time
  • Less Generous

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