
What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact — fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Transparent
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Planning and Scheduling
Workflow Management
Document Management
Time & Expense Tracking
Resource Management
Budget Management
Dependency and Milestone Tracking
Reporting
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Ease of IT Administration
Breadth of Features
Usability and Intuitiveness
Business Value Created
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
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Project Portfolio Management - Midmarket
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Task Management
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Smartsheet Reviews
Shubham K.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2025
Smartsheet Streamlines Work Flexible and Powerful,
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet stands out with its spreadsheet-like interface combined with robust project management features, such as automation, collaboration, and real-time reporting. Unlike many tools, it allows teams to manage projects, resources, and workflows in one platform with easy integration to apps like Microsoft Teams, Slack, and Jira.
What is your favorite aspect of this product?
My favorite aspect of Smartsheet is its flexibility and versatility, allowing teams to create custom workflows, dashboards, and reports. The collaboration features—including update requests, attachments, and comments—keep everyone aligned and reduce email dependency.
What do you dislike most about this product?
The most frustrating part of Smartsheet is that some advanced features, like dynamic dropdowns, multi-project Gantt views, and field-level permissions, are either missing or require third-party integrations. This makes complex project management slightly cumbersome and limits native functionality.
What recommendations would you give to someone considering this product?
I recommend evaluating project complexity and team size before adopting Smartsheet. It works best for teams that want flexibility and spreadsheet familiarity. Make use of templates, automation, and integration options early, and plan for potential add-ons if advanced features are required.
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy

Raj P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2025
Powerful Project Management with Flexible Tool
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet combines the familiarity of spreadsheets with powerful project management, automation, and collaboration tools, making it highly flexible for teams of all sizes.
What is your favorite aspect of this product?
Its spreadsheet-style interface combined with powerful automation and collaboration features makes project management intuitive and efficient.
What do you dislike most about this product?
The user interface can feel overwhelming at first, especially for new users, due to its extensive features and customization options.
What recommendations would you give to someone considering this product?
Take full advantage of the free trial to explore its features, invest time in learning the automation tools, and consider integrating with other software for a more streamlined workflow.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Efficient Service

Neha G.
- Role: Operations
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Feb 2025
Excellent product
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Smartsheet stands out with its unique blend of spreadsheet-like simplicity and powerful project management features. It offers flexible grid views, automation, and real-time collaboration. Unlike competitors, it excels at handling complex workflows and scalable projects while integrating well with popular apps like Microsoft 365 and Google Workspace for seamless collaboration.
What is your favorite aspect of this product?
Smartsheet’s best feature is its spreadsheet-style interface combined with powerful project management tools. It seamlessly integrates automation, Gantt charts, and real-time collaboration, making complex workflows easy to manage. The flexibility to customize dashboards, track progress, and integrate with other business tools enhances productivity for teams of all sizes.
What do you dislike most about this product?
Smartsheet's main downside is its learning curve, especially for users unfamiliar with spreadsheets or project management tools. The cost can be high for small teams, with advanced features requiring premium plans. Additionally, it lacks built-in time tracking and more sophisticated resource management compared to some competitors.
What recommendations would you give to someone considering this product?
Start with Smartsheet’s free trial to explore its features and assess if the interface suits your team. Invest time in learning automation and reporting for maximum efficiency. If managing complex projects, consider premium plans. Integrate with your existing tools like Google Workspace. Provide team training to minimize the learning curve.
Pros
- Continually Improving Product
- Fair
- Helps Innovate
- Unique Features
Cons
- Less Performance Enhancing
- Wastes Time
- Less Generous