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Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Fair

Feature Ratings

Average 87

Instant Messaging

91

Notifications

87

File Sharing Collaboration

86

Integration With Productivity Tools

85

Cross Platform Support

85

Search

85

Granular Access Management

85

Task Management

82

Document Collaboration

82

Screen Sharing

80

Voice and Video Collaboration

79

Vendor Capability Ratings

Average 84

Ease of Implementation

86

Business Value Created

86

Usability and Intuitiveness

85

Quality of Features

85

Breadth of Features

85

Ease of IT Administration

84

Ease of Data Integration

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Availability and Quality of Training

82

Vendor Support

82

Slack Reviews

Shikha B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2025

Let's Slack

Likeliness to Recommend

6 /10

What differentiates Slack from other similar products?

It feel friendly while in conversation even if it's official,

What is your favorite aspect of this product?

making groups looks awesome

What do you dislike most about this product?

doesn't have many features like other players in the market

What recommendations would you give to someone considering this product?

I feel it's more economical and doing it's job

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mckenna S.

  • Role: Consultant
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

Slack User Review

Likeliness to Recommend

6 /10

What differentiates Slack from other similar products?

I would associate Slack to Microsoft teams. I am not fully sure what makes it different from Teams just because I have only used basic features of both.

What is your favorite aspect of this product?

Quick and professional responses that are like texts in a workplace setting.

What do you dislike most about this product?

I am not sure if this can be done or not, but I would like to see the easier use in saving and sharing files in the system.

What recommendations would you give to someone considering this product?

Review all the options that Slack has to offer to see if it fits the needs of your workplace.

Pros

  • Unique Features
  • Transparent
  • Performance Enhancing
  • Caring

Emmanuel A.

  • Role: Public Sector
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

Great for collaboration and collaboration

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Workflow automation for repetitive tasks Friendly, easy to use interface Huge app integration library (Google Drive, Zoom, Jira, etc.)

What is your favorite aspect of this product?

It's easy to connect with teammates and pull in tools I already use, everything lives in one place.

What do you dislike most about this product?

Notifications can get overwhelming, and the free version limits message history

What recommendations would you give to someone considering this product?

Pin important messages/files so they don’t get buried Explore integrations, but don’t overdo it, too many can clutter things.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Unique Features

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