What is ServiceNow Cloud Accelerate?
Speed cloud adoption with workflows that automate everyday cloud service delivery and continuous governance.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
Down
3
Since last award
99 Plan to Renew
87 Satisfaction of Cost Relative to Value
Down
2
Since last award
Emotional Footprint Overview
- Product Experience:
- 93%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 90%
- Strategy & Innovation:
- 91%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow Cloud Accelerate?
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Cloud Integration
Automatic Resource Scaling Elasticity
Cloud SLA Management Governance
Cloud Analytics and Reporting
Capacity Management
Cloud Migration
Self Service Cloud Services
Application Release Automation
Orchestration and Workflow Management
Performance Monitoring Management
Configuration Validation
Vendor Capability Ratings
Vendor Support
Business Value Created
Ease of Data Integration
Ease of Customization
Quality of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Availability and Quality of Training
Breadth of Features
Ease of Implementation
ServiceNow Cloud Accelerate Reviews
Emotonha P.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2025
One Cloud Command Center for Enterprise Agility.
Likeliness to Recommend
What differentiates ServiceNow Cloud Accelerate from other similar products?
From my years of professional experience, I believe what differentiates ServiceNow Cloud Accelerate from other cloud management and IT operations tools are as follows: 1. Unlike many point solutions, ServiceNow Cloud Accelerate runs on the Now Platform, meaning that it’s natively connected to ITSM (Incident, Problem, Change), CMDB, Security Operations, Governance, Risk & Compliance (GRC), DevOps & HR workflows. You get cloud lifecycle plus business process automation in a single pane of glass. 2. The Flow Designer and App Engine let non-developers build powerful cloud workflows and remediation actions.
What is your favorite aspect of this product?
My Favorite Aspect is the Seamless Integration of CloudOps with IT Workflows. This shows how effortlessly it connects cloud lifecycle operations with ITSM processes, CMDB, governance, and automated workflows, all in one platform. The ability to provision cloud resources, enforce compliance policies, and trigger incident/change workflows automatically gives us a unified experience that saves time, reduces risk, and increases visibility across teams.
What do you dislike most about this product?
What I dislike most about ServiceNow Cloud Accelerate is the initial complexity of setup and the lack of transparency in licensing and pricing. While it's extremely powerful, configuring the platform especially across multi-cloud environments can require deep expertise or partner involvement. Also, understanding what’s included versus what’s a paid add-on isn't always clear upfront, which makes budgeting and scoping more difficult for growing teams.
What recommendations would you give to someone considering this product?
Based on experience, if you're considering ServiceNow Cloud Accelerate, my top recommendation is to clearly define your cloud operations goals before diving in. Work closely with a ServiceNow partner or certified expert during implementation to avoid complexity and ensure you get value early. Finally, invest in training your team early. The learning curve is real, but once your admins and users are comfortable, the automation and visibility gains are massive. Thank you.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Gurumallesh B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2024
A Game-Changer for Cloud Management
Likeliness to Recommend
What differentiates ServiceNow Cloud Accelerate from other similar products?
Consolidates various cloud management functions, including planning, provisioning, governance, and optimization, into a single platform. Offers powerful orchestration capabilities to streamline workflows and improve efficiency Leverages AI and machine learning to identify anomalies, optimize resource utilization, and predict potential issues Integrates with various cloud providers (AWS, Azure, GCP) and other IT tools to create a cohesive IT ecosystem
What is your favorite aspect of this product?
Risk Mitigation: Enforces security policies and compliance standards, reducing the risk of security breaches and data loss Seamless Integration: Ecosystem Integration: Integrates with a wide range of tools and technologies, creating a cohesive IT ecosystem. Flexibility and Customization: Offers a flexible platform that can be customized to meet specific business needs Unified Platform: Centralized Management: Provides a single pane of glass to manage diverse cloud environments, simplifying operations and reducing complexity
What do you dislike most about this product?
Cost: The cost of implementing and maintaining ServiceNow Cloud Accelerate can be significant, particularly for larger organizations Vendor Lock-In: Relying heavily on ServiceNow can lead to vendor lock-in, making it difficult to migrate to other platforms in the future.
What recommendations would you give to someone considering this product?
Evaluate the Cost-Benefit Analysis: Carefully consider the initial implementation costs, ongoing licensing fees, and potential return on investment Leverage the ServiceNow community and forums for best practices and troubleshooting advice Clearly define your organization's specific cloud management challenges and goals
Pros
- Trustworthy
- Caring
- Acts with Integrity
- Over Delivered
Idris A.
- Role: Operations
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
Fantastic product
Likeliness to Recommend
What differentiates ServiceNow Cloud Accelerate from other similar products?
The ease of usage
What is your favorite aspect of this product?
Interface and fast responsive interface
What do you dislike most about this product?
Nothing to dislike for now
What recommendations would you give to someone considering this product?
Full recommendations
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
