Jira Customer Reviews 2025 | Project Management

What is Jira?

JIRA Software is built for every member of your software team to plan, track, and release great software.

Company Details

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Awards & Recognition

Jira won the following awards in the Project Management - Enterprise category

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0 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

Product Impact

2025

1 Top Rated Capabilities

2 Top Rated Features

2024

1 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

6 Top Rated Features

2022

Jira Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Jira.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Jira?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Respectful
Performance Enhancing
Helps Innovate

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Product Management

Translation missing: en.product_page.ratings.score 8.9

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Application Lifecycle Management

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Jira Reviews

Shubham K.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2025

Powerful Project Management Tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

Jira stands out for its robust issue-tracking system, deep Agile support (Scrum, Kanban, sprint boards), and extensive customization options that fit nearly any workflow. It also integrates seamlessly with Confluence, Bitbucket, Trello, and hundreds of marketplace apps, giving teams a unified ecosystem for development and project management.

What is your favorite aspect of this product?

My favorite aspect of Jira is its flexibility and transparency — it allows full visibility into project progress, team workload, and sprint goals. The automation features and custom workflows save significant time, while real-time updates keep every stakeholder aligned.

What do you dislike most about this product?

Jira can feel complex and overwhelming for new users, especially during setup and customization. Reports and dashboards require extra configuration, and performance can slow with large projects. The UI could be more intuitive, particularly for non-technical teams.

What recommendations would you give to someone considering this product?

Start with a clear project structure and defined workflows before full adoption. Leverage Atlassian Marketplace plugins for reporting, time tracking, and automation. Provide training for new users to overcome the initial learning curve. Once set up, Jira becomes an excellent tool for managing complex, collaborative projects.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Unique Features

Sanket M.

Role: Consultant
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Oct 2025

Powerfull project management tool

Likeliness to Recommend

9 /10

What differentiates Jira from other similar products?

The easy user interface to create a issue ana project to track the project sprints is really helpful when we are dealing with critical projects

What is your favorite aspect of this product?

The integration capabilities so to report the data in any other platform if needed

What do you dislike most about this product?

There is no negative point seen in jira for now

What recommendations would you give to someone considering this product?

Jira is everyone's first choice when it comes to agile way of working.If any project is transiting to agile,they must give this a try

Pros

Helps Innovate
Reliable
Unique Features
Efficient Service

Mohammed N.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

A powerful tool for team collaboration and PM

Likeliness to Recommend

10 /10

What differentiates Jira from other similar products?

It's integration, strong agile support and workflow management

What is your favorite aspect of this product?

I feel it has powerful customization and delightful workflow automation. We can tailor it as per our needs in accordance with DevOps, agile and IT support

What do you dislike most about this product?

It took me a while to learn about this application. It feels overwhelming for the new users. Setting up workflows, automation and rules took me a while to learn.

What recommendations would you give to someone considering this product?

If you are planning to buy this, consider cloud version first. Take your time to learn the basics or give the team a short demo as it can feel a bit overwhelming.

Pros

Performance Enhancing
Client Friendly Policies
Altruistic
Client's Interest First

How We Deliver

Jira

What is Jira?

Company Details

Need Assistance?

Awards & Recognition

Jira Ratings

89 Likeliness to Recommend

97 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Jira?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Planning and Scheduling Includes milestones, tasks and resource assignments (can also include WBS and CPM).

Dependency and Milestone Tracking Ability to define project development stages and task dependencies while setting milestones to mark specific points in a project

Hierarchical Task Management Ability to create both templates and unique projects and support tasks that can be divided into sub-tasks and delegated

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Resource Management Includes resource allocation, expense tracking, and resource planning.

Time & Expense Tracking Ability to track time for planning and estimating

Retainer Management Manage the ongoing and recurring work you do for clients, including tasks and billing.

Calendar Integration Syncs calendar objects within the integrated email service, which captures the time within the work object.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Product Management

Application Lifecycle Management

Jira Reviews

Shubham K.

Powerful Project Management Tool

Likeliness to Recommend

Pros

Sanket M.

Powerfull project management tool

Likeliness to Recommend

Pros

Mohammed N.

A powerful tool for team collaboration and PM

Likeliness to Recommend

Pros

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Title

Feature Ratings

Collaboration

Workflow Management

Planning and Scheduling

Dependency and Milestone Tracking

Hierarchical Task Management

Document Management

Reporting

Resource Management

Time & Expense Tracking

Retainer Management

Calendar Integration

Vendor Capability Ratings

Business Value Created

Breadth of Features

Quality of Features

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Usability and Intuitiveness

Vendor Support