Doxim ECM Customer Reviews 2025 | Enterprise Content Management

What is Doxim ECM?

Doxim enterprise content management (ECM) offers a centralized and secure content repository that allows you to consolidate and share information both internally and with customers. Your staff can quickly find customer files and associated content from the Doxim ECM repository, and you can provide self-service access to customer documents, such as e-Statements, through your customer portal.

Company Details

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Doxim ECM Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Doxim ECM?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 88

File Conversion

98

Access Permissions Management

96

Workflow Process Automation

94

Collaboration

94

File Approvals Esignatures

93

ECM Document Management

90

Search

86

Capture Channels

86

Ediscovery Audit Trail

82

Mobile

80

Metadata Management

77

Vendor Capability Ratings

Average 87

Quality of Features

96

Business Value Created

94

Ease of Data Integration

92

Ease of IT Administration

89

Breadth of Features

89

Product Strategy and Rate of Improvement

89

Usability and Intuitiveness

86

Ease of Customization

82

Vendor Support

79

Availability and Quality of Training

79

Ease of Implementation

79

Doxim ECM Reviews

Jersy J.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2025

It's time to transform and modernize.

Likeliness to Recommend

7 /10

What differentiates Doxim ECM from other similar products?

Doxim ECM is an intelligent communications management platform that helps strengthen customer engagement by communicating flexibly and effectively, improving opportunities to connect with customers and driving greater loyalty. It is a tool that guarantees effectiveness in every process, in addition to providing scalability and powerful results from which we all benefit. It works very well, is flexible, secure, and easy to use.

What is your favorite aspect of this product?

In my organization, Doxim ECM has been helpful by allowing me to upload, manage, and modify documents and have them readily available when needed without wasting time. It makes secure and flexible management and storage easy, offering a unique and effective experience, achieving satisfied customers and an efficient team thanks to rapid access.

What do you dislike most about this product?

Doxim ECM offers the opportunity to obtain perfectly managed documents, driving modern processes and offering easy access to both staff and clients. This allows rapid online access to documents from anywhere, anytime. With a hosted portal, existing client portal, third-party portal, and internal document portal, it is a powerful solution that provides the ease of delighting our clients with immediate results under complete management and security.

What recommendations would you give to someone considering this product?

Doxim ECM is a flexible platform for managing and centralizing all customer documents. It is a cloud-based document repository that provides solutions that transform the customer experience by strengthening engagement through personalized communications.

Pros

Continually Improving Product
Saves Time
Helps Innovate
Reliable

Yataani G.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

My Experience With Doxim ECM

Likeliness to Recommend

9 /10

What differentiates Doxim ECM from other similar products?

Managing business content is easy thanks to the security and collaboration features Doxim ECM all that makes it unique.

What is your favorite aspect of this product?

I like that Doxim ECM is both affordable and secure The many content collaboration capabilities makes it different

What do you dislike most about this product?

No bad encounters using Doxim ECM

What recommendations would you give to someone considering this product?

For effective and flawless content management for your business, Doxim ECM offers great features and saves you money too.

Pros

Helps Innovate
Performance Enhancing
Unique Features
Saves Time

Zorai G.

Role: Industry Specific Role
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2022

Content Management Made Easy

Likeliness to Recommend

9 /10

What differentiates Doxim ECM from other similar products?

What makes Doxim ECM different are the many content security features

What is your favorite aspect of this product?

I like the ease of accessing content yet it is very secure The software s scalable which is a great advantage to our business

What do you dislike most about this product?

I haven't had issues with Doxim ECM. It is flawless.

What recommendations would you give to someone considering this product?

I highly recommend Doxim ECM for content management as it is secure and guarantees easy access to business content anytime and from any device.

Pros

Continually Improving Product
Performance Enhancing
Unique Features
Effective Service

How We Deliver

Doxim ECM

What is Doxim ECM?

Company Details

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Doxim ECM Ratings

82 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+100 Net Emotional Footprint

How much do users love Doxim ECM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

File Conversion You can convert files from given types to other formats within the ECM system (e.g. from Word to PDF).

Access Permissions Management The granularity of user-access controls that can be configured in the ECM system

Workflow Process Automation The extent to and ease of which actions within the system can be configured to be performed automatically

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

File Approvals Esignatures Ability to capture approvals by the ECM system as part of a workflow

ECM Document Management Includes lifecycle management, access and permissions, and ability to administer, view, create, edit, and delete content assets.

Search The system can search an entire body of a document for a keyword or phrase.

Capture Channels Variety of ways a file can be ingested into the ECM system

Ediscovery Audit Trail The extent to which files and file histories are tracked & ability to manage files en masse for the purposes of legal proceedings

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Metadata Management A metadata layer makes reporting easy and eliminates the need for coding and SQL, allowing users to see and access information in simple business language.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Doxim ECM Reviews

Jersy J.

It's time to transform and modernize.

Likeliness to Recommend

Pros

Yataani G.

My Experience With Doxim ECM

Likeliness to Recommend

Pros

Zorai G.

Content Management Made Easy

Likeliness to Recommend

Pros

Title

Feature Ratings

File Conversion

Access Permissions Management

Workflow Process Automation

Collaboration

File Approvals Esignatures

ECM Document Management

Search

Capture Channels

Ediscovery Audit Trail

Mobile

Metadata Management

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Ease of Customization

Vendor Support

Availability and Quality of Training

Ease of Implementation