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Return-to-Office Playbook

Create and roll out a return-to-office policy that balances employee and organizational needs.

  • Organizations that mandate RTO often fail to do their due diligence with identifying and communicating a rationale for RTO, leading to employee backlash and numerous negative consequences for the organization (e.g. decreased engagement).
  • In addition, RTO mandates are often a one-size-fits-all approach that lacks flexibility and fails to consider unique employee needs and challenges, leading to rising frustration among employees.

Executive Summary

Critical Insight

Despite the popularity of work-from-home among employees, organizations and employees recognize the benefits of occasionally working from the office. The key to implementing a successful RTO policy is understanding organizational and employee needs and rolling out a policy that is intentionally flexible.

Impact & Result

  • Gather and assess organizational and employee data to identify valid reasons for returning employees to the office.
  • Create and roll out a flexible RTO policy that balances organizational and employee needs.
  • Support employees through the challenges of returning to the office by identifying feasible supports for the organization.

Research & Tools

1. Assess organizational and employee needs

Gather and analyze employee and organizational data to identify the rationale for RTO.

2. Create the RTO policy

Assess factors that impact the RTO and draft the policy.

3. Roll out the RTO policy

Develop a plan to communicate and roll out the RTO policy.