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Return-to-Office Playbook

Create and roll out a return-to-office policy that balances employee and organizational needs.

  • Organizations that mandate RTO often fail to do their due diligence with identifying and communicating a rationale for RTO, leading to employee backlash and numerous negative consequences for the organization (e.g. decreased engagement).
  • In addition, RTO mandates are often a one-size-fits-all approach that lacks flexibility and fails to consider unique employee needs and challenges, leading to rising frustration among employees.

Executive Summary

Critical Insight

Despite the popularity of work-from-home among employees, organizations and employees recognize the benefits of occasionally working from the office. The key to implementing a successful RTO policy is understanding organizational and employee needs and rolling out a policy that is intentionally flexible.

Impact & Result

  • Gather and assess organizational and employee data to identify valid reasons for returning employees to the office.
  • Create and roll out a flexible RTO policy that balances organizational and employee needs.
  • Support employees through the challenges of returning to the office by identifying feasible supports for the organization.

Research & Tools

2. Create the RTO policy

Assess factors that impact the RTO and draft the policy.