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Most organizations have invested in AI tools, yet many are still struggling to realize meaningful business impact. The challenge isn't access to technology, it's developing the human capabilities, leadership practices, governance structures, and accountability needed to turn AI potential into measurable results.
HR and IT are under pressure to drive AI and digital transformation, but persistent silos are getting in the way. HR's collaboration with IT scores lowest among all functions measured, and satisfaction on both sides remains low – fueling missed opportunities, unclear ownership, and stalled AI maturity.
As organizations accelerate their AI investments, many remain stuck in "pilot purgatory" where experimentation is widespread, but scalable business impact remains elusive. For CHROs and senior HR leaders, the opportunity extends beyond technology adoption. HR has a critical role to play in shaping the workforce, governance, culture, and leadership capabilities required to drive meaningful digital transformation.
A new hire’s onboarding experience sets the stage for their impression of the organization early on, so how can HR ensure that new employees are welcomed, acclimated, guided, and developed effectively?
